Other than as set out in this clause, we shall not refund any Ticket(s) after purchase.
Ticket(s) may be exchanged for later performances subject to availability and provided that we receive the Ticket(s) at least 3 days before the performance is due to take place (at least 7 days in the case of bookings of 10+ tickets).
When a performance has been canceled or is abandoned when less than half the performance has taken place, we will refund to you the face value of the Tickets purchased (excluding any service fee charges). Where more than half of the performance has taken place we may, at our discretion, refund to you the face value of the Tickets purchased (excluding any service fee charges).
Refunds shall only be made to the person who purchased the Tickets and shall when possible be made by the same method used to purchase the Tickets (except, at our discretion, where payment was made by cash). Where a refund is permitted and the booking was made through a payment card either online, on our phone line or in person, refunds can only be made to the same payment card. Refunds are not permitted to an alternative payment card.
If customers arrive late to a performance, it is subject to the venue regarding when they are permitted to enter. If customers arrive late and decide not to watch the performance, a refund or ticket exchange will not be offered.