Tickets

General

1. Tickets are purchased directly with English Theatre Düsseldorf and not with the Theatermuseum.

2. We cannot guarantee that there will be parking available near the Theatermuseum and encourage audience members to travel to the performance on public transport.

3. We (and authorised third parties) may carry out general filming and sound recording in or about the Theatre company including without limitation in connection with a performance. By purchasing Tickets, you consent to you and your party being included in, and to the commercial exploitation of, such films and recordings without payment.

Exchanges and refunds

1. Other than as set out in this clause, we shall not refund any Ticket(s) after purchase. 

2. Ticket(s) may be exchanged for later performances subject to availability and provided that we receive the Ticket(s) at least 3 days before the performance is due to take place (at least 7 days in the case of bookings of 10+ tickets).

3. When a performance has been canceled or is abandoned when less than half the performance has taken place, we will refund to you the face value of the Tickets purchased (excluding any service fee charges).  Where more than half of the performance has taken place we may, at our discretion, refund to you the face value of the Tickets purchased (excluding any service fee charges).

4. Refunds shall only be made to the person who purchased the Tickets and shall when possible be made by the same method used to purchase the Tickets (except, at our discretion, where payment was made by cash). Where a refund is permitted and the booking was made through a payment card either online, on our phone line or in person, refunds can only be made to the same payment card. Refunds are not permitted to an alternative payment card.

5. If customers arrive late to a performance, it is subject to the venue regarding when they are permitted to enter. If customers arrive late and decide not to watch the performance, a refund or ticket exchange will not be offered.

Alterations to performances and cancellation

1. All Tickets are sold subject to our right to make any alterations to any of the cast (including use of understudies where necessary) or programme details advertised on our website or anywhere else.

2. In the event that a performance is canceled or re-scheduled, where there is sufficient time, we will use reasonable endeavours to notify you using the details you provided us with at the time of ordering. However, we do not guarantee that you will be informed of such cancellation or re-scheduling before the date of the performance and it shall remain your responsibility to ascertain whether a performance has been cancelled or re-scheduled.