General

1. Should you have a query regarding your performance, please contact ETD directly at tickets@english-theatre-duesseldorf.de

2. We (and authorised third parties) may carry out general filming and sound recording in or about the Theatre company including without limitation in connection with a performance. By purchasing Tickets, you consent to you and your party being included in, and to the commercial exploitation of, such films and recordings without payment.

Exchanges and refunds

1. Other than as set out in this clause, ETD cannot refund any Ticket(s) after purchase. Should you wish to to exchange your ticket for a different show date, please contact Rausgegangen at wirhelfen@rausgegangen.de Please note: there is no guarantee of ticket exchange.

2. When a performance has been canceled or is abandoned when less than half the performance has taken place, we will refund to you the face value of the Tickets purchased (excluding any service fee charges).  Where more than half of the performance has taken place we may, at our discretion, refund to you the face value of the Tickets purchased (excluding any service fee charges).

3. If customers arrive late to a performance, it is subject to the venue regarding when they are permitted to enter. If customers arrive late and decide not to watch the performance, a refund or ticket exchange will not be offered.

Alterations to performances and cancellation

1. All Tickets are sold subject to our right to make any alterations to any of the cast (including use of understudies where necessary) or programme details advertised on our website or anywhere else.

2. In the event that a performance is canceled or re-scheduled, where there is sufficient time, we will use reasonable endeavours to notify you using the details you provided us with at the time of ordering. However, we do not guarantee that you will be informed of such cancellation or re-scheduling before the date of the performance and it shall remain your responsibility to ascertain whether a performance has been cancelled or re-scheduled.